Randy GibsonThe psychology of self-serveA first principles approach to improving your self-serve UX5d ago5d ago
Randy GibsonThe paradox of inclusivityTo choose something, is to by definition, to exclude everything else.Jan 26Jan 26
Randy GibsonAn altered version of Hanlon’s RazorHave a bias for assuming good intentDec 22, 2023Dec 22, 2023
Randy GibsonProduct-led growth is a continuum not a categoryIt is a continuum between 0 and 100% self-serveFeb 9, 2023Feb 9, 2023
Randy GibsonStop calling them users and customers, call them humansHumans experience our business with their intuitive minds (system 1). Calling them users or customers only dehumanizes and causes us to use…Mar 30, 2022Mar 30, 2022
Randy GibsonWe need more connection, more wholeness, more shepherdsYour image of a shepherd most likely brings forth a staffed figure amongst a field of wooly white sheep.Jan 29, 2022Jan 29, 2022